Booking Conditions

It is important that you read and understand the following conditions before making your booking.

The following Booking Conditions form the basis of your contract with TOTAL HOLIDAY OPTIONS (PTY) Limited (“TOTAL HOLIDAY OPTIONS”, “us” and “Company”). It is important that you read and understand the following conditions before making your booking. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read these Booking Conditions and that you agree to them and that you agree to them applying to your holiday arrangements booked with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to any tour, excursion(s), short tour(s), accommodation and/any services you have booked with TOTAL HOLIDAY OPTIONS.

Governing law: These booking conditions are governed by the law in force in New South Wales, Australia when booked and paid in Australia and New Zealand when booked and paid in New Zealand. Any claim or legal action against overseas suppliers is likely to be subject to the terms of your contract with them and maybe governed by the laws of other countries

Confirmation of Services: Your acceptance of a quotation or your booking request does not guarantee actual availability of the requested flights, tours, accommodation, or services until such time as you receive a confirmation invoice from TOTAL HOLIDAY OPTIONS.

Booking, Deposit and Final Payments: A non-refundable deposit of $400 per person is required within 7 days of confirmation of arrangements. Passenger names must be provided exactly as per passport, including middle names, at the time of booking, as well as a valid passport copy. Some of the tours, ground arrangements and tickets may require a higher deposit of up to 50% or more. Deposit requirements may vary when booking a special offer. TOTAL HOLIDAY OPTIONS reserve the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received by TOTAL HOLIDAY OPTIONS within the specified time. Final payment will be due between 90 to 60 days prior to departure unless otherwise specified or by the payment deadline stated on the final invoice whichever is the earliest. Bookings made within 90 days of departure or at a value of less than $500 will only be processed if we hold full payment. If TOTAL HOLIDAY OPTIONS is unable to confirm your reservation, all monies will be refunded. Receipt of deposit will be taken as an understanding by us that you have checked your confirmed arrangements and have read and agree to abide by the terms and conditions set forth in this brochure.

Price Guarantee: Prices listed in this brochure are based on costs and exchange rates as at 27 August 2019 but are subject to change. They may be varied by advertising or special offers, or changed for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Prices will be confirmed at time of booking and held during any applicable option period. Once the full payment is received by the TOTAL HOLIDAY OPTIONS price will be guaranteed (except any tax or levies imposed by any Government and their agencies and for any changes resulting from a force majeure event.). The package prices are based on a cash or direct bank transfer only. Payment by Master Card, Visa card and American Express will incur an additional bank fee at the time of payment.

Amendments: If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Where possible amendments to confirmed and deposited itineraries outside will incur a fee of $50 per change in addition to any difference in price, penalties and fee of any supplier and airlines. Special airfares that require early ticketing may be non-refundable and non-changeable.

Cancellations/Transfer of Booking: In the event of a cancellation, the following per person per booking cancellation fee applies. Departure is calculated from the first date of services booked with TOTAL HOLIDAY OPTIONS:

• 60 days or more prior to departure: Loss of deposit

• Less than 60 days before departure: 50% of total tour cost

• Less than 45 days before departure: 75% of total tour cost

• Less than 30 days before departure: 100% of total tour cost

• No show due to any reason: 100% of the total tour cost

• Services booked that is less than the minimum deposit, no refund is applicable.

If you wish to cancel your existing booking or transfer to new departure date, the above cancellation fees will still apply. All cancellations must be received in writing by TOTAL HOLIDAY OPTIONS and are not effective until this notification has been received. Cancellations fees for some products and services may vary from those stated above. If you are unsure, please check with TOTAL HOLIDAY OPTIONS at the time of your booking. Regrettably, cancellation charges cannot be waived and there will be no exceptions. No refunds will apply on unused or omitted services due to any unforeseen circumstances. Please note that employees of any overseas suppliers are not authorised by TOTAL HOLIDAY OPTIONS to make any undertakings to our Clients in respect of refunds or other matters.

Cancellation, Changes to Stopover and Ticketed Airfares: Cancellation and change fee of $30 per person applies for ticketed airfares, in addition to any airline cancellation fees and penalty that are applicable. Airfare cost included in the tour is clearly mentioned and are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of the airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and the voluntary date and schedule changes will incur fees. TOTAL HOLIDAY OPTIONS is not liable for delays or disruptions of any air travel. Once tickets are issued, TOTAL HOLIDAY OPTIONS will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.

Passengers Needing Special Assistance: TOTAL HOLIDAY OPTIONS welcomes passengers with disabilities or special needs however, some group journeys may not be suitable for passenger with a special need. We recommend you advise us the tour you prefer and your interest with all the important information relating to your health, mobility and fitness so we can tailormade tour accordingly. This information is crucial and required at the time of booking and any changes to health, mobility and fitness must also be reported as soon as possible and prior to departure. If you require special assistance or care or any type including pushing a wheelchair, assistance with walking or assistance with dressing, you must travel with a companion capable of providing the required assistance or care. TOTAL HOLIDAY OPTIONS will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers unless extra support person is available at the destination or tour and charges are paid in advance. Please note coaches, minibuses and trains are not equipped with wheelchair ramps. TOTAL HOLIDAY OPTIONS reserved the right to deny services from the start till the end of the tour and TOTAL HOLIDAY OPTIONS booking conditions will be enforced.

Not Included in the Tour Cost: Visa and passport costs, vaccination and medical expenses, any type of insurance, excess baggage, extra meals, mini bar, room service, additional excursions, laundry, beverages, souvenirs, tipping, postage, phone calls, internet, none collectable taxes, items of a personal nature and anything not mentioned in the Includes column of your tour quote.

Cancellation by TOTAL HOLIDAY OPTIONS: Every tour is a guaranteed departure with a minimum of one person in private escorted tour and group journeys as mentioned in the tour itinerary. The Company reserve rights to cancel any tour due to any unforeseen circumstances and will advise you as soon as possible. We stress that this rarely occurs; however, in such an eventuality, the Company will make every endeavour to offer substitute arrangements of a similar nature, standard and cost. If the arrangements offered are not acceptable to you the Client, a full amount, except any penalty charged by airlines and any third party, will be refunded. TOTAL HOLIDAY OPTIONS take no responsibility for any loss incurred due to the tour cancellation.

Special Deals and Multi Tour Discounts: The discount in the brochure are given on the lowest price tour package when multi tours are booked. One discount is applicable for one booking and cannot be combined with any other offer or discount. The Company reserves the right to withdraw or change these offers at any time.

Errors & Omissions: We reserve the right to correct any errors in prices quoted or calculated for any services and will notify you as soon as possible.

Hotel Descriptions, Maps and Photos: Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routes, locations, or services. Hotel room photographs may not be specific to the actual room to be occupied.

Accommodations and Bedding Configuration: All accommodation quoted in the itinerary is considered lead-in or base category rooms unless otherwise requested. A double room is fitted with double or twin beds; the single room may be smaller than other rooms and this varies from hotel to hotel. Triple rooms usually offer a double bed with an additional rollaway mattress or fold-away bed for the third person in the same room which you may find over-crowding. Due to the type of guest hotel serve (Honeymoon and couple) some hotel may only have double room though you requested for twin.

Special Requests: Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. TOTAL HOLIDAY OPTIONS will pass your request on to the hotel, airline or other supplier but cannot guarantee that it will be accommodated. TOTAL HOLIDAY OPTIONS will also pass on any dietary requests to the airline, but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

Health & Fitness Requirements: A good level of fitness and health is required to participate in all TOTAL HOLIDAY OPTIONS holiday packages. In some destinations, there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting coaches, boat, river cruise ships and trains. All customers are required to familiarise themselves with any health requirements specific to the countries being visited. Any pre-existing health conditions must be discussed with your doctor who can confirm your suitability to travel on your chosen tour. If you or any member of your party has any medical conditions or disability which may affect you while travelling, you must provide us with full details in writing prior to making your booking so that we can assist you in considering the suitability tour arrangements. You must also promptly advise us if there are any changes to your health that may affect your holiday after your booking has been confirmed. In the best interests of yourself and of your tour group, TOTAL HOLIDAY OPTIONS reserve the right to prevent you from further participation on a tour if a physical or psychological condition presents itself which significantly affects the enjoyment or wellbeing of yourself or the rest of your group. TOTAL HOLIDAY OPTIONS will not be liable to refund any part of the tour paid by you, or on your behalf, which you have not used. Reasonable assistance will be offered but you will be responsible for making alternative arrangements to accommodate any medical or dietary condition. The information provided does not, under any circumstances, make TOTAL HOLIDAY OPTIONS liable if your condition exacerbates or affects your ability to participate in any portion of the tour.

Travelling with Children: In hotels stating where a child stays free, this is generally a room paid for as two adults and the child is expected to share the parents' bed. Hotels will not provide an extra bed, and additional charges may be levied for a child's meal and extra bedding. An additional room is charged at an adult rate even if the child stays unaccompanied by an adult. Children’s fares are available on application but please note that children under 16 are only permitted on private car tour and not permitted on any group journeys. TOTAL HOLIDAY OPTIONS take no responsibility for the health, safety and security of their children.

Passport, Visa and Vaccinations: It is mandatory that you familiarise yourself with any visa and health requirements that may be applicable in the countries you are visiting. You are responsible for complying with all entry visas, health laws, regulations, orders, demands and requirements of countries visited or transited. Please note that passport and visa requirements are not the responsibility of TOTAL HOLIDAY OPTIONS or that of your travel agent and both these parties cannot be held liable for any loss or expense due to the failure to comply with the above.

Travel Insurance: Travel Insurance is not included in your holiday package. It is a condition of booking and you are required to purchase comprehensive travel insurance that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. TOTAL HOLIDAY OPTIONS cannot in any way be made liable for any cost incurred by the customer on any tour.

Local Laws: All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under this Contract.

Behaviour: It is every passenger's responsibility to ensure that you and the members of your party do not behave in a manner which causes offence or danger to others, or which risks damage to property belonging to others. In such circumstances, all suppliers (e.g. hotel staff, guide, driver, airline staff etc.) and the Company have the right to terminate arrangements made on the passenger’s behalf, in which case the Company’s responsibility to the passenger ceases immediately. Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the company for any expenses whatsoever that it incurs as a result of such behaviour.

Luggage Limits: Although we do not have any luggage limits on our tour but highly recommend carrying 1 piece up to 30kg per person which is easy to transport while travelling by coach or car. When a flight is a part of your tour, standard luggage allowance may vary. We recommend you check the correct luggage allowance of your international and domestic flights at the time of booking. In some case, you can pre-purchase but since airlines are frequently changing their policy it is impossible for us to confirm luggage allowance until the flight is ticketed and paid. It's passenger responsibility to familiarise airline’s luggage policies before departure. If not comply with the rules, airlines may impose excess baggage fees at the time of check-in and TOTAL HOLIDAY OPTIONS take no responsibility. All luggage is at “owner’s risk”.

Variations: Considerable care has been taken in preparing this brochure but circumstances not within TOTAL HOLIDAY OPTIONS' control may force changes for Itineraries, accommodation, activities, costs, in which case you will be informed as soon as possible. If necessary, due to circumstances beyond our control, TOTAL HOLIDAY OPTIONS reserve the right to change hotels to a similar category. TOTAL HOLIDAY OPTIONS may update these terms and conditions at any time. Any changes to these terms and conditions made after booking will be advised to you as soon as possible.

Travel Documentation: Please ensure to make final payment on time according to the due date so we can process and finalise travel documents. Documentation will be forwarded only two (2) weeks prior to departure. Requests for early documents are accepted but are not guaranteed unless full and final payment from every group tour member is received.

Travel Agent Responsibilities: It is the travel agent's responsibility to ensure that their client is carrying the correct travelling documents and is aware of full booking the terms and conditions of TOTAL HOLIDAY OPTIONS.

Passenger’s Responsibility: Although we take utmost care while selecting accommodation to ensure you enjoy a comfortable stay, it should be noted that the standard of accommodation varies quite drastically throughout the countries and various regions. Since most booking is made far in advance, it is the client's responsibility to advise us at the time of confirmation should they have any concern or a likelihood to want to change any accommodation included in the itinerary. Any changes made after confirmation may incur a penalty. Passengers are also advised to ensure that full payment of your booking is made on time by the travel agent where tours are booked.

Pre-departure information: We highly recommend all passengers read our pre-departure information to get a good insight into frequently asked questions. Do contact us if you still have any questions which are not covered relating to your specific tour.

Smoking: Smoking is allowed in the designated area only and not permitted inside hotel, coaches, car, trains, cruise, restaurants etc.   

Air Tickets & Seat Allocation: Frequent flyer miles may not be accrued on some airfares. Pre-flight seat allocation is not included when quoted and may not be available. Schedule changes or flight cancellations are subject to the airline's policy and are outside TOTAL HOLIDAY OPTIONS control.

REFUSAL OF CARRIAGE: TOTAL HOLIDAY OPTIONS reserve the right to remove passenger from our tours for reasons that impact on the enjoyment or safety of other tour members and or operation staff, such as, but not limited to, the physical, medical or mental inability of passenger to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials.

Gratuity/Tipping: Tipping has always been difficult as it might not be a part of your culture or country, however, it is highly expected where we operate tours and is often the way some people supplement their earnings. Prepaid tipping options are given in each Group Tour and cover Tour Managers, Local Guide and Driver only. You are welcome to pay more if you wish as these guidelines are prepared to cover a reasonable amount. Our Tour Manager will guide you and we recommend you keep the small denomination of local currency if you wish to pay porter, waiter, rickshaw driver etc.

Personal Belongings & Lost Items: For security reasons, valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances. It is passengers responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss.

Disruption to Itinerary Arrangements: Under normal operating conditions itineraries will be delivered as per the brochure. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. On occasion, significant flooding or low water levels do occur that can cause disruption to itineraries and may lead to early disembarkation. We recommend you take out comprehensive travel insurance that includes coverage of events such as these, as we will not be liable for any direct or indirect costs incurred as a result of such events or other factors beyond our control happening. Published itineraries are indicative only and subject to alterations and delays at short notice, though every effort will be made to ensure that the published itinerary is followed as closely as possible. The Tour Director and local guides are jointly responsible for passengers’ comfort and safety. Therefore passengers must accept their decisions and instructions. TOTAL HOLIDAY OPTIONS will not be liable for any direct or indirect costs that you incur as a result of any event or factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or other such events which are beyond our control

SHOPPING & OTHER SERVICES: Local Bazaars and shopping can be fun and entertaining while on holiday. We do not patronise any shopping malls or emporiums, no staff and employees are neither qualified nor permitted to ensure or guarantee the quality or value of any goods purchased while on tour. Leisure activities and services are undertaken during free time are at the customer’s own discretion, as suitability and standard of any recreational services outside of your booked arrangements cannot be monitored by us and therefore, is undertaken entirely at the passenger’s own risk.

BABY SEATS: If you are travelling with children, baby seats are available in a few destinations and are offered on first come first basis. It’s your responsibility to request at the time of booking. Though we ensure baby seats are of high quality and offer what is available at the destination. If you wish to take your own baby seat, we do not guarantee to fit on the transport located to you. Passenger’s warrant that they shall not make any claim arising from injury or damage due to any reason and hereby release TOTAL HOLIDAY OPTIONS from all such claims.

Complaints and Claims: We strive to ensure your arrangements are delivered smoothly. However, there are times when problems arise while on tour. If the passenger is not satisfied with any aspect of their arrangements, they must immediately bring it to the attention of the Tour Manager, or 24/7 local emergency helpline number provided in your travel documentation so that they may use their reasonable endeavours to rectify the situation. Should the problem remain unsolved during the journey you should send email to your agent or us detailing the nature of the complaint as well as the effort you made to resolve the problem while on tour. Failure to complain at the time will affect the passenger’s ability to claim compensation. No complaint or claim will be considered if described procedures are not followed and the complaint is made after 28 days of the completion of the tour.

Liability Disclaimer: TOTAL HOLIDAY OPTIONS (herewith called 'the Company') advises that passengers should familiarise themselves with the services, quality, location, terms and conditions of our suppliers such as hotel, transporter, airlines before making a booking. TOTAL HOLIDAY OPTIONS will not be held responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise committed by the suppliers of transportation vehicles, hotels, restaurants or attractions used in connection with the tours. While the Company will use its best endeavours to operate all tours as advertised, reasonable changes in the itinerary or services may be made without notice where deemed necessary or advisable by the Company. No refund will be made for any unused services which are included in the tour price. The information detailed in the Company brochure range, including pricing, is correct to the best of the Company’s knowledge at the time of print. The Company, however, accepts no liability for innocent inaccuracies contained herein or loss incurs due to force majeure.

PRIVACY AND CONSENT: Personal information is collected to process your booking and also to keep you up to date with other TOTAL HOLIDAY OPTIONS product and information which may be of interest to you. You give us permission to use your tour picture and video in the brochure, advertising material or website to support the authenticity of the tours and services. You can email us not to use your image by advising us at the time of booking and also can opt-out of receiving information at any time if you choose to do so. Any personal information you provide will be managed in accordance with TOTAL HOLIDAY OPTIONS’ privacy policy which can be viewed at our website.

Force Majeure: “Force Majeure” means any event which TOTAL HOLIDAY OPTIONS could not, even with all due care, foresee or avoid. This includes but is not limited to war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease or contamination, natural disaster, industrial or nuclear disaster, adverse weather conditions, high or low water level, fire, change in law, any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time. In the case of force majeure, TOTAL HOLIDAY OPTIONS will not accept liability and reserve the right to change and cancel the trip.

Consular Advice: We strongly recommend that you familiarise yourself with the latest Government Consular advice and information before making a booking and prior to departure by calling or visiting websites of the Department of Foreign Affairs and Trade.

r to departure by calling or visiting websites of the department of foreign affairs and trade.

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